WEB RESOLUTION CODE	CAUSAL CODE	IB, OB, BOTH	REASON	WEB RESOLUTION DEFINITION	INITAL CONTACT	ESCALATION PROCESS	ESCALATION CONTACT
RESOLUTION	CAUSAL	OB		REASON		WEB RESOLUTION DEFINITION	INITIAL	ESCALATION
CODE	CODE	BOTH				AND EXAMPLES	CONTACT	PROCESS
100	CARRIER	BOTH		NO BILL OF LADING PROVIDED		BILL OF LADING REQUIRED WHEN SENDING HARD COPY BILL AND WE ARE UNABLE TO MATCH BASED ON DATA PROVIDED	CARRIER	45 DAYS
102	CARRIER	BOTH		INVALID ACCESSORIAL CODE UTILIZED		INVALID ACCESSORIAL CODE SUBMITTED ON INVOICE. PLEASE REBILL WITH P&G ACCEPTED CODE	CARRIER	45 DAYS
103	CARRIER	BOTH		REQUIRED DATA FIELD(S) MISSING		DATA REQUIRED BY P&G TO SUBMIT INVOICE IS MISSING. PLEASE CHECK AND RESUBMIT WITH REQUIRED DATA FIELDS FILLED IN OR FORWARD HARD COPY BILL AND BOL FOR REVIEW TO COMMERCIAL TRAFFIC	CARRIER	45 DAYS
104	CARRIER	BOTH		PAID WGT ENTRY IN DATA FIELD MUST BE AN INTEGER		PAID WGT ENTRY IN DATA FIELD MUST BE AN INTEGER - I.E. NUMERIC DATA INSTEAD OF ALPHA. PLEASE RESUBMIT WITH CORRECTED DATA FIELD OR FORWARD HARD COPY BILL AND BOL FOR REVIEW TO COMMERCIAL TRAFFIC	CARRIER	45 DAYS
115	CARRIER	OB		NO SHIPMENT # ON FILE (OUTBOUND ONLY)		EDI BILLS ONLY. NO SHIPMENT # ON FILE FROM OSB OR OS&B. (OBF ONLY). PROVIDE CORRECT SID/BOL AND/OR SEND ATTACHMENT OF HARD COPY BILL OF LADING	CARRIER	45 DAYS
116	CARRIER	BOTH		DUPLICATE BILLING OR INVOICE HAS ALREADY BEEN PAID		INVOICE HAS PREVIOUSLY BEEN BILLED OR PAID. DUPLICATE SENT TO RETURNS FILE	RETURNS FILE	NONE
117	CARRIER	BOTH		DUPLICATE SHIP ID		SHIP ID HAS PREVIOUSLY BEEN BILLED OR PAID. DUPLICATE SENT TO CARRIER'S WEB.	CARRIER	45 DAYS
199	CARRIER	BOTH		CARRIER MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH DROP DOWN BOX FOR LESS COMMON REASON CODES AND A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	CARRIER	NA
201	P&G	OB		NO SHIPMENT # ON FILE (OUTBOUND ONLY)		HARD COPY BILLS ONLY. NO SHIPMENT # ON FILE FROM OSB OR OS&B, FORWARD TO TCDM. ALSO, APPROVAL FORMS CAN BE SCANNED AND RETURNED TO CT FOR PROCESSING AFTER DOA APPROVAL.	TCDM	14 DAYS
203	P&G	IB SAP ONLY		NO GOODS RECEIPT ON FILE (SAP ONLY)		IF SHIPMENT FROM SUPPLIER TO P&G FACILITY AND NO MATCH-FORWARD TO TCDM	TCDM	21 DAYS
299	P&G	BOTH		TCDM MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH DROP DOWN BOX FOR LESS COMMON REASON CODES AND A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	TCDM	21 DAYS
300	P&G	IB SAP ONLY		NO VALID GOODS RECEIPT ON FILE AND SHIPPED FROM PLANT OR INBOUND ACCESSORIALS NEEDING SERVICE ENTRIES		IF A NON-FINISHED GOODS SHIPMENT OR SPECIFIC ACCESSORIAL (REFER TO INBOUND ACCESSORIAL LIST) AND NO MATCH TO SERVICE ENTRY - FORWARD TO PLANT SPOC FOR BLANK "2" SERVICE PO / GR (EXAMPLE: EMPTY TOTES OR LOADING DETENTION)	PLANT SPOC	10 DAYS
304	P&G	IB SAP ONLY		CANNOT IDENTIFY GOODS RECEIPT		TCDM HAS INVESTIGATED AND CANNOT LOCATE GOODS RECEIPT FOR MATERIAL SHIPMENT OR THE PLANT SPOC NEEDS TO CREATE A BLANK "2" SERVICE PO/GR TO MATCH AND PAY THE INVOICE.	PLANT SPOC	10 DAYS
399	P&G	BOTH		PLANT SPOC MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH DROP DOWN BOX FOR LESS COMMON REASON CODES AND A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	PLANT SPOC	14 DAYS
400	P&G	OB		UNLOADING TIME NEEDS APPROVAL		HARD COPY BILLS ONLY. NO RECORD OF AUTOMATIC PAYMENT TO CARRIER BASED ON SSS DATA-FORWARD TO STL	STL BASED ON SHIP FROM	14 DAYS
401	P&G	OB		ACCESSORIAL NEEDING APPROVAL		ACCESSORIAL NEEDING APPROVAL DUE TO OVERMAX MODE AMOUNT OR AUTHORIZATION NUMBER NOT PROVIDED	STL OR SCOTT BAKER FOR FINISHED PRODUCT CHEMICALS ONLY	14 DAYS
402	P&G	BOTH		BALANCE DUE FROM CONTRACT RATE DIFFERENCES - LINE HAUL OR ACCESSORIAL		CARRIER BILLED BALANCE DUE FROM CONTRACT RATE DIFFERENCE FOR LINE HAUL OR ACCESSORIAL. CT WILL WORK WITH LANE OWNERS AS APPROPRIATE IF LARGE NUMBER OF BILLS RECEIVED. CT WILL PROVIDE BOTH RATES FROM CARRIER AND DATABASE	TRUCK-COMMERCIAL OWNER; BULK, RAIL & LTL-PURCHASING ASSISTANT	14 DAYS
403	P&G	BOTH		RATE CANNOT BE ESTABLISHED FOR THIS BILL		INVOICES FOR LANES OR ACCESSORIALS THAT DO NOT HAVE A RATE ON FILE WILL BE SENT TO THIS CODE TO HAVE A RATE ESTABLISHED	TRUCK-COMMERCIAL OWNER; BULK, RAIL & LTL-PURCHASING ASSISTANT	14 DAYS
404	P&G	BOTH		INVOICE AMOUNT EXCEEDS MAX MODE OR CARRIER BILLED HIGHER THAN RATE		INVOICE AMOUNT EXCEEDS THE MAX MODE APPROVED AMOUNT AND/OR THE CARRIER BILLED A HIGHER RATE THAN OUR CONTRACTED RATE	TRUCK-COMMERCIAL OWNER; BULK, RAIL & LTL-PURCHASING ASSISTANT	14 DAYS
408	P&G	RAIL NON-LINE HAUL		RAIL LEASING, SERVICES, REPAIRS DEMURRAGE, FINANCE CHARGES, ETC.		INVOICES FOR VARIOUS NON-LINE HAUL RELATED RAIL NEEDS. SUPPLIER TO CODE INVOICE WITH ATTN: GBU-RAIL IDS' NAME SO THAT CT CAN MANUALLY IDENTIFY APPROPRIATE WEB USER TO WHOM THE INVOICE SHOULD BE ROUTED	RAIL IDS'	14 DAYS
499	P&G	IB		STL/IDS/SOURCING MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH DROP DOWN BOX FOR LESS COMMON REASON CODES AND A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	TEAM LEADER	14 DAYS
598	EDI			EDI MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH DROP DOWN BOX FOR LESS COMMON REASON CODES AND A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	EDI	14 DAYS
599	CPU	OB		CPU MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH DROP DOWN BOX FOR LESS COMMON REASON CODES AND A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	CPU	14 DAYS
699	FPE	GT		FPE MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH DROP DOWN BOX FOR LESS COMMON REASON CODES AND A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	FPE COORDINATOR	15 DAYS
700	CHEMICALS	OB ONLY		SHIP LOCATION SHOULD NOT BE PAID AT CT		BASED ON LIST FROM OUTBOUND CHEMICALS, SPECIFIC SHIP FROMS SHOULD NOT BE BILLED TO CT	CHEMICALS-NEED TO WORK WITH CHEMICALS ON WHO SHOULD RECEIVE	10 DAYS
701	CARRIER	BOTH		INVOICES HAVE BEEN IDENTIFIED AS AN EXCEPTION BY COMMERCIAL TRAFFIC AS THEY DO NOT PAY THESE INVOICES		INVOICES HAVE BEEN IDENTIFIED AS AN EXCEPTION BY COMMERCIAL TRAFFIC AS THEY DO NOT PAY THESE INVOICES. PLEASE REFER TO EXCEPTION LISTING ON CT'S WEBSITE - OPTION: DOCUMENTATION/CT EXCEPTION LISTING FOR APPROPRIATE CONTACT INFORMATION.	CARRIER	OUT ON THE WEB FOR 10 DAYS
702	COSTA RICA	HARDCOPY OR EDI INVOICES TO BE PAID BY COSTA RICA A/P		PO# TO BE PAID BY P&G ACCOUNTS PAYABLE IN COSTA RICA FOR PROCESSING (Ion Apnapo-IM/PGI)		INVOICES REFLECT A PO# TO BE PAID BY P&G ACCOUNTS PAYABLE IN COSTA RICA FOR PROCESSING (Ion Apnapo-IM/PGI)	COSTA RICA AP	14 DAYS
703	NOLA (SILO)	EDI OR HARDCOPY NOLA (SILO) LOCATIONS		NOLA (SILO) INVOICES (FOR GREEN COFFEE, COFFEE FLAVORS, AND COFFEE PACKING) PLANT CODE (1740, 3520, 1415)- ARE NOT PAID AT CT.		NOLA (SILO) INVOICES (FOR GREEN COFFEE, COFFEE FLAVORS, AND COFFEE PACKING) PLANT CODE (1740, 3520, 1415) - ARE NOT PAID AT CT. THESE INVOICES ARE PAID AT THE NOLA / SILO PLANT USING THE ERS SOLUTION. THE CARRIER RECEIVES CREDIT INVOICES FROM P&G. FOR DISCREPANIES, PLEASE CONTACT STEPHANIE RUIZ AT 504.894.0120	STEPHANIE RUIZ
800	ALL	OB ONLY		MANUAL APPROVAL FORM SENT TO CT WITHOUT PROPER APPROVAL FROM TCDM		MANUAL APPROVAL FORM SENT TO CT WITHOUT TCDM PREAPPROVAL	JENNY MCELROY	5 DAYS
805	ALL	BOTH	DOA - INVOICES ARE > $10M AND < $100M		DOA - INVOICES ARE > $10M AND < $100M; THESE INVOICES NEED TO BE APPROVED BY A BAND 3 MANAGER OR HIGHER	BAND 3 OR HIGHER MANAGER - SETUP IN WEB RESOLUTION / OR RETURN TO ORIGINATOR TO GET APPROPRIATE SIGNATURES	IDENTIFIED MANAGER BASED ON ORGANIZATION	7 DAYS
806	ALL	BOTH		POSSIBLY SUPPLIER INVOICES		INVOICE IS POSSIBLY A MATERIAL SUPPLIER INVOICE AND THE VENDOR IS NOT SET UP AT CT. THE INVOICE SHOULD BE FLAGGED TO THE VENDOR MASTER REGISTRATION OWNER TO DETERMINE IF THE VENDOR SHOULD BE SET UP	DAVID BARNARD	7 DAYS
899		BOTH		MISCELLANEOUS ITEMS FOR REVIEW		ITEMS TO BE REVIEWED BY TCDM TO IDENTIFY PROPER DISBURSEMENT OF INVOICE	DAVID BARNARD / MELANIE JOHNSON	7 DAYS
900	CT	IB SAP ONLY		RECORD INSERTED FROM SAP TO CT		AFTER INVESTIGATION, IT IS DETERMINED THAT A RECORD NEEDS TO BE INSERTED FROM SAP TO CT AND WILL BE IN THE NEXT FILE BEING SENT. TCDM WILL RESPOND IN WEB RES, BUT OWNER AT CT NEEDS TO ENSURE THAT RECORD HAS BEEN UPLOADED BEFORE PROCEEDING. IF NO RECORD	COMMERCIAL TRAFFIC	5 DAYS
901	CT	OB		NO SHIPMENT # ON FILE (OUTBOUND ONLY)		HARD COPY BILLS ONLY. NO SHIPMENT # ON FILE FROM OSB OR OS&B. CT WILL DOUBLE CHECK TO ENSURE CARRIER DID NOT BILL USING INVOICE # AND THAT KEYER PICKED UP CORRECT SHIPMENT # FROM SCANNED IMAGE. IF AFTER INVESTIGATION AND NO SHIPMENT # ON FILE FROM OSB OR	CT	14 DAYS
902	CT	BOTH		ACCESSORIALS-OUTBOUND (ALL ACCESSORIALS) INBOUND (ANY ACCESSORIAL THAT SHOULD BE PAID WITH LINE HAUL		IF HARD COPY BILL AND NO RECORD TO CLONE CT WILL DOUBLE CHECK TO ENSURE CARRIER DID NOT BILL USING INVOICE # AND THAT KEYER PICKED UP CORRECT SHIPMENT # FROM SCANNED IMAGE. IF AFTER INVESTIGATION AND NO RECORD TO CLONE, FORWARD TO TCDM. APPROVAL FORM CA	CT	14 DAYS
903	CT	IB SAP ONLY		NO GOODS RECEIPT ON FILE (SAP ONLY)		IF SHIPMENT FROM SUPPLIER TO P&G FACILITY AND NO MATCH-CT WILL DOUBLE CHECK TO ENSURE KEYER PICKED UP CORRECT INFORMATION AND ALSO CHECK TO SEE IF A MATCH BASED ON RECEIPT DATE AND TRAILER ID; IF NOT; FORWARD TO TCDM	CT	21 DAYS
904	CT	IB SAP ONLY		PO # REQUIRED		HARD COPY BILLS ONLY. BILL RECEIVED AND NO PO # PROVIDED ON CARRIER BILL OR SUPPLIER BILL OF LADING. CT WILL ENSURE THAT DATA IS NOT PROVIDED ON SUPPLIER BILL OF LADING; IF NOT, FORWARD TO TCDM	CT	21 DAYS
905	P&G	IB SAP ONLY		BOL # REQUIRED		HARD COPY BILLS ONLY. BILL RECEIVED AND NO BOL # PROVIDED ON CARRIER BILL OR SUPPLIER BILL OF LADING. CT WILL FURTHER CHECK TO ENSURE THE KEYER HAS PICKUP UP THE BOL # OR DETERMINE IF THERE IS A POSSIBLE MATCH FORWARD TO TCDM	CT	21 DAYS
906	P&G	IB SAP ONLY		ALREADY MATCHED BUT VALID BILL		HARD COPY BILL. ALREADY MATCHED BUT APPEARS TO BE A VALID BILL (MAY BE FOR ACCESSORIAL THAT SHOULD HAVE BILLED WITH LINE HAUL, ETC)- CT WILL DETERMINE IF BILL NEEDS TO BE FORWARDED TO TCDM FOR RESOLUTION OR IF PAYMENT CAN BE MADE	CT	21 DAYS
909	CT	ALL		SCAN QUALITY		QUALITY OF SCANNED BILL IN WEB RES IS NOT CLEAR-BILL NEEDS TO BE RESCANNED	CT	5 DAYS
910	CT	ALL		REQUEST TO BEGIN THE VENDOR MASTER SETUP PROCESS		WHEN THE VENDOR MASTER REGISTRATION OWNER DETERMINES THE VENDOR SHOULD BE SET UP, THE INVOICES WILL BE FLAGGED BACK TO CT USING THIS CODE. CT WILL THEN INITIATE THE VENDOR REGISTATION SET UP PROCESS BY FLAGGING / SENDING THE REQUIRED SUPPLIER FORMS TO T	CT	5 DAYS
932	CT	BOTH		MULTIPLE RECORDS OR PAID INVOICE IN WEB RES WITH SAME SCAC AND FREIGHT BILL		MULTIPLE RECORD(S) OR PAID INVOICE WITH SAME SCAC AND FREIGHT BILL IN WEB RESOLUTION. REMOVE ADDITIONAL RECORD(S) FROM WEB RESOLUTION.	CT	NONE
999	CT	ALL OTHER MISC		CT AUDITOR - MISCELLANEOUS		DOES NOT FIT A SPECIFIC REASON BUT NEEDS RESOLUTION; THIS CODE WILL BE USED ALONG WITH A FREE FORM FIELD TO IDENTIFY ISSUE-PERIODIC REPORTS WILL BE RUN TO DETERMINE IF NEW CODES NEEDS TO BE SET UP	CT	14 DAYS