| Out of Tolerance Code | Casual Code | IB or OB | Reason | O/T Reason Definition | | A | C | OB | Rate Schedule A | Carrier billed wrong rate per mile |
| B | C | OB | Rate Schedule B | Carrier billed wrong rate per mile |
| C | C | OB/IB | Rate Schedule C | Carrier billed wrong rate per mile |
| D | T | OB/IB | CT Database is wrong | CT's database cantains wrong information |
| E | C | OB/IB | Fuel Furcharge | Wrong or no fuel surcharge billed |
| F | C | OB | Did not bill for special svc | ie stopoff; loading, exp, etc, all ex prot svc |
| G | C | OB | Carrier Not due special svc | Billed for Spec. svc not controlled |
| H | P | OB | Stop off processed wrong | Stopoff not controlled |
| I | C | OB | Did not bill protect svc | Pro.svc controlled |
| J | C | OB | Carrier Not due Protect svc | Billed for Protective service not controlled |
| K | P | OB | Stop off charge | Single shipment controlled as stopoff (Kmart, Wal-Mart, Target, Sam's) |
| L | P | OB | Origin &/or destination charge | Orig. &/or destination changes occur after ship. has been controlled |
| M | C | OB | Carrier billed unloading time | Unloading time is calculated automatically |
| N | C | OB/IB | Should be billed access. | Billed acc chg with linehaul -s/b billed separate |
| O | C | OB | Partial unload billed wrong | Coded with J. billed amount incorrect |
| P | C | OB | Full unload billed wrong | Coded with L. Billed amount incorrect |
| Q | C | IB/OB | Different SCAC used on bill | Carrier billed using wrong scac based on rates |
| R | P | OB | Dedicated Rate Exception | Bills that need STL Approval -dedicated rates |
| S | P | OB/IB | Force Pay STL/IDS Approve | Bills approved for payment -STL/IDS-O/T no rate on file |
| T | P | OB/IB | Force Pay TCDM Approved | Bills approved for pament - TCDM - O/T no rate on file |
| U | | | Tolerance Max Mode | |
| V | C | OB/IB | Paid Based on Flat Rate (truck) | Truck carrier pd based on a flat rate |
| W | C | OB/IB | Paid Based on Flat Rate (Rail) | Rail carrier pd based on a flat rate |
| X | C | OB/IB | Paid Based on Flat Rate (Bulk) | Bulk carrier pd based on a flat rate |
| Y | P | OB | LTL Rate vs Trk rate difference | LTL Carrier pay only |
| Z | C | OB | Paid Based on HHG VER 16A | Carrier billed using incorrect miles |
| 1 | C | IB | Wrong Payment terms | Carrier billing with incorrect payment terms |
| 2 | C | IB | Incorrect address | Carrier billing with incorrect origin/destination address |
| 3 | P | IB | ACC Code Force Paid | Accessorial force pd for not rates or overrated amount |
| 4 | C | IB | Bill Higher than Contract Rate | Billed higher than contracted rate; paid rate |
| 5 | P | IB | Over Mode Amt - Force Pay | Bill force paid because over max amt fo rmode |
| 6 | | | Misc | |
| 7 | | | Misc | |
| 8 | O | OB/IB | Balance Due | All balance due bills |
| 9 | P | OB | No Rates on File | Non contracted carrier |
| | | | Fax Rates to CT | |
| | CASUAL | CODE | | |
| | EXPLANATION | | | |
| | P | P&G CAUSED | | |
| | C | CARRIER CAUSED | | |
| | T | COMMERCIAL TRAFFIC | | |